PRIVACY Policy

Customer Care

Butterfly Candles Recommended Fragrance Usage:

Our fragrances are produced using premium ingredients, therefore it may not be necessary to use the maximum FO load in your goods. For wax products, we suggest you commence testing at 6% and increase the fragrance load up to the maximum IFRA fragrance usage for your corresponding finished product.

Please Note: Due to the fact that our fragrances are 100% concentrated, we suggest that you test our fragrances in finished products before you make any conclusions about our fragrances.

Our testing notes should never take the place of your own personal testing. Always test fragrance in all applications. We do not take responsibility for our test results differing from your test results. Butterfly Candles is not responsible for any finished products made with our raw ingredients.

Due to the risk of contamination all fragrance sales are final. As such, we suggest that you test sample sizes before ordering larger quantities.

PrivacY POLICY

PRIVACY GUARANTEE

Butterfly Candles respects the privacy of it's customers and can guarantee that your personal information is safe with us. We will never share your details with any third parties whatsoever unless directed to do so by law.

PROTECTION OF PERSONAL INFORMATION

As required by the UK Data Protection Act 1998, we follow strict security measures in the storage and disclosure of personal information to prevent unauthorised access.

SECURE ONLINE PAYMENTS

Payment processing is delivered by PayPal/Credit Debit or Visa. Any sensitive information you send from your computer to their servers is encrypted in transit using the Secure Sockets Layer (SSL) protocol.

Telephone payments are processed using SagePay. Your card details are not stored by us once the payment has been processed.

E-MAIL

We will retain the e-mail address given by you only to notify you of the despatch of your order. We may also on occasions e-mail details of any special offers or promotions to you using this information. We will never pass your details onto third parties.

TELEPHONE NUMBERS

Visitors who give us their telephone numbers online will only receive telephone contact from us with information regarding orders they have placed online.

CONSENT

By using Butterfly Candles and providing us with your personal information, you are accepting the privacy practices described in this policy statement.

We may update our Privacy Policy from time to time. Please check back here occasionally. You will always find the latest version posted here. Updates to our Privacy Policy that would affect how we treat your personal information will not apply to information collected before we made the update, unless we first obtain your consent.

COOKIES

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.orgfor detailed guidance.

Payment Methods

- Credit / Debit Cards
- PAYPAL